Hello,

When I play on the main server I eventually get an error message something like "server timeout socket disconnected".

This problem seems to occur randomly, about every 2-3 rounds on average.

I have a decently fast computer and a high-speed internet connection. The game itself plays just fine (good frame rates and all).

I have tried a few things to remedy the problem:

- Fresh v41 install
- Listed Scorch as trusted program in my firewall
- Listed Server IP adress as trusted by firewall
- Disabled firewall completely

None of these things have helped the disconnect issue. I really love Scorched, but the random disconnects are very discouraging. Any help would be greatly appreciated.

Thanks!

Tony

what are you computer specs?

what is your OS?

Computer specs:

AMD 64 3500+
2 GB 3200 ram
250 GB hard drive
ATI Radeon x800 xl graphics card (latest drivers)
Windows XP Home

With GL shading and shadows turned off, I get over 50 FPS.


Here is the exact error message I got last time disconnected:

"UDP destination 2
361 messages sent, 194 messages received
375 sent, 364 acked, 9 waiting, 11 dropped, 0 time
422 received, 293 sequence, 0 noseq, 0 duplicate
NetserverUDP: shutdown
Disconnected Timeout"[/quote]

how are you connected? wired or wireless?

who's your isp? (might be best u don't say). but if it's e.g. sky in the uk, it could be the router/firmware.

maybe if you run a few speed tests, see if you get any strange results. do you get consistent numbers if you ping the scorched server?

Thanks for the input.

How do I ping the Scorched 3D server?

I ran the speedtest. I have high-speed cable internet and I am located in Pennsylvania (USA).

I ran speedtest to a server in Maryland (close). Got these results:

Download: 15908 kb/s
Upload: 1096 kb/s
Ping: 25 ms

Ran it again to a server in London:

Download: 5024 kb/s
Upload: 1132 kb/s
Ping: 102 ms

I called my ISP because I noticed that it seems like my web browser randomly gets hung up just like Scorched randomly disconnects.

They pinged my computer and told me that out of 100 pings only 90 were returned. They told me I may have intermittent connection issues. They are sending out a technician the check my signal strength etc.

Hopefully this will solve my problems. When the game works, it works well. It just seems to get hung up for no apparent reason. I've got my fingers crossed.

Thanks so much!

Tony

To ping the Scorched server:

Click Start then run
type cmd
hit enter

type:
Ping 83.170.97.214
enter

I see little wrong with the results you have already posted, but the lag in net browser raises a few thoughts.
Would seem like your router is struggling on occasion, but I cant see you use your net enough to make it fall over (many MANY connections to different locations) unless you are doing a fair bit of peer - peer file transfers (will run outta memory).

the ping replies is strange though, as your router shouldnt be replying to ANY pings at all, so I think you need to look at your security settings anyway and turn off ICMP request reply!

If you have a seperate modem to your router, try taking the router out of the equation and run a direct connection from PC-MODEM-ISP.

ISP showed up yesterday. Checked my router, modem and in-house connections, all good. Checked line coming into house, it was not sending proper signals all the time.

Turns out there was some sort of bad connection between house and pole. Whatever they did, it works fine now!

Yay!!! Thanks so much for the help!

Tony.

been having almost the same issue. but the weird part is while playing the game i also pinged the server. and got stable responses.

maybe i should call my ISP like grump99 did.

Are you on an adsl connection kowal? If you are ('specially as a linux user), you may be able to adjust your router.

Communications aren't really my thing, but, PPPoE?

My understanding is that adsl modems have to negotiate something called a sync rate. I think the idea is, the modem tests for line quality (usually depends on distance from the exchange) and adjusts the connection speed accordingly (lower speed being more stable, higher being more likely to cause probs.)

If you are adsl, check your filters. Try unplugging all telephone extensions and retesting.

If that doesn't help, you may be able to adjust the modem/router (perhaps through firmware, or telnet) to reduce this line/sync rate. Have you tried a firmware update? Do you have a firewall/iptables set up?

yes my new ISP is ADSL


somehow i found that hard to believe **looking at all the spams lappy's make at s3d client log**
j/k



i'm at work right now, so i'm not sure. IIRC it's PPPoE



what filters? i don't set any filters in my ADSL router.
already checked the vendor's web, no firmware update yet.

firewall are set both on my ADSL router and my pc (SUSEFirewall).

btw, last night i've captured the network packages using wireshark while playing the game (from i connecting to s3d until i got timed out). shall i post it here when i get home?

: ) i don't spam. i just have a lot to share.


it doesn't, but if you were on say, a static ip, i'd expect the isp to be more on top of it.


oh. that's strange. you on a dedicated line? i'm pretty sure dsl filters aren't unique to the uk. i guess you could be on a different frequency.


i'm not sure it would help me any. but there are lots of techy people around. i guess it could help.

i'd guess you're dropping udp packets. (i believe this is the nature of udp and i'm sure scorched should be compensating).

i'm at my limit, sorry. you'll have to ask someone who knows.

I believe your thinking about software filters kowal, but he means hardware filters (phone line in one end, net and telephone out the other), You need these on every phone socket with a phone connected.

It definately sounds like a dodgey line, shrinking the TCP window size will improve things (its the amount of data sent before an acknowledgement transmission is required, the higher the faster, the lower the more stable, although as yet i do not know where to find it in linux (let alone SuSe, but I'll look on my mandriva in a min)

It MAY also be possible for you to prioritise S3D packets in your software firewall, so that other things wait for scorched instead of the other way around.

The log you created MAY help, depends on how much detail it contains.

I'll help all I can, but Im still only 'studying' (as in I got 3/4 way through course before runnning outta cash 2 years ago :'( ) to be a network engineer.

ah.. *that* filter yeah, i have those.

btw, if this give any help. the quality of my adsl line (as detected by my modem) are:

SNR: up 31dB down 31db --> ISP' requirement > 25 dB
something attenuation: up 8dB down 3dB --> ISP's requirement < 56dB (IIRC)



do you mean the MTU of my ethernet interface which connected to my adsl modem?

if it is. the one on the modem sets to 1493 while the eth interface i leave it empty. i think suse sets them as 1500, i'll check them when i'm home.



ok, i'll attached them ASAP. i was upgrading my suse last night, i forgot about posting that log here

kowal,

i just had a thought. could you check you router/hw firewall (and software/iptables) log?

look for anything that ses "udp packet dropped" or similar. if you see anything like that, the firewall maybe the problem.




: ) credentials. who needs'm.

i think scorched mainly uses udp these days. (not that i'd know)

The MTU is the largest SIZE of packet that can be transmitted, but the window size is the maximum NUMBER of packets that can be sent before an acknowledgement is required.

If you think with an unstable line, packets go missing, but the sending machine will not know that until no acknowledgement is recieved, therefore having to send the whole lot again (which takes time) so therefore it can reach the timeout limit before it gets all the required packets to the server.

If I remember when I get home later, I'll check those line ratings too.